General Terms and Conditions

General Terms and Conditions
These terms and conditions apply to all purchases made through Ava Premium Outlet New York's website, available via info@avapremiumoutlet.com.

  1. Applicability
    By placing an order, you agree to these terms.

  2. Product Information
    We make every effort to describe the products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.

  3. Orders and Payment
    Orders are processed after full payment has been received. The available payment methods may vary by country. Customers are responsible for verifying which payment methods are available in their location.

  4. Processing and Delivery

  • Processing time: 1–3 business days

  • Delivery time: 3–7 business days (depending on location)

  • Shipments are made directly from our supplier (possibly outside the EU).

  1. Returns and Cancellations
    Please see our separate return policy for all conditions.

  2. Liability
    We are not liable for loss or damage during shipping if the tracking information indicates that the package has been delivered. Always carefully verify the address provided.

  3. Governing Law
    These terms are governed by Dutch law.

  4. Intellectual Property Rights
    All content on the website (texts, photos, logos) belongs to Ava Premium Outlet New York and may not be used without permission.

  5. Complaints Procedure
    Complaints may be submitted in writing via info@avapremiumoutlet.com. We aim to respond within 5 business days.